Everything You Need to Know Before Ordering

📦 How long does UK delivery take?

We offer free UK shipping on all orders.
Delivery typically takes 7–15 business days, depending on demand and location.
Tracking details are sent once your order is dispatched.

🇬🇧 Do you ship from the UK?

We work with trusted international suppliers to keep prices affordable.
All orders are shipped to the UK with free delivery and full tracking.

🔒 Is it safe to order from Dili Medic?

Yes. Our website uses secure, encrypted checkout and trusted payment providers.
Your personal and payment information is fully protected.

🔄 What is your returns policy?

If you’re not satisfied, you can contact us within 14 days of delivery.
We’re happy to help resolve any issues quickly and fairly.

🩺 Are Dili Medic products medical devices?

Our products are designed for general wellness and home use.
They are not intended to diagnose or treat medical conditions.
Always consult a healthcare professional if you have medical concerns.

👨👩👧 Who are these products suitable for?

Dili Medic products are suitable for adults and families.
Please follow the usage instructions carefully and supervise use where appropriate.

📩 How can I contact you?

You can reach our support team via the Contact Us page or by email.
We aim to respond within 24–48 hours.

👂 For NE3 Ear Cleaner

Is it painful to use?
No. The device is designed for gentle, controlled use. Always use carefully and stop if you feel discomfort.

💆 For Lift Firm Facial Pro

How often should I use it?
Usage frequency may vary. Many users include it as part of their regular skincare routine. Results vary with consistent use.

❤️ For Pulse Oximeter

Are the readings instant?
Yes. Readings typically appear within seconds after placing it on your fingertip.

For any inquiries contact: support@dilimedic.com